Refund Policy
Last updated: March 1, 2023
Thank you for ordering from EquipoiseCommons. We pride ourselves on offering delicious pizza and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy applies to all purchases made through our website equipoisecommons.sbs.
Returns
You have the right to cancel your order and request a refund within 10 minutes of placing the order. After this period, given the perishable nature of our products, we generally do not accept returns. However, if there is an issue with your order, please contact us at +39 06 1234 5678 to discuss the matter further.
Refunds
Refunds are typically processed in the original method of payment. To be eligible for a refund, you must first contact us within 2 hours of the order being delivered or picked up. We will then assess your refund request based on issues such as incorrect items delivered, missing items, or unsatisfactory product quality.
If your refund request is approved, we will initiate a refund to your credit card (or original payment method). You will receive the credit depending on your card issuer's policies.
Exchanges
If you received a defective or damaged product, we are happy to exchange it for the same item. Please call us at +39 06 1234 5678 to arrange an exchange. Note that exchanges are subject to availability of the requested item.
Shipping
As we offer only freshly cooked food, we do not ship products. Consequently, issues related to shipping do not apply to transactions with EquipoiseCommons.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us:
- By phone: +39 06 1234 5678
- By visiting this address: Via Giuseppe Verdi, 00184, Rome, Italy
Modifications
EquipoiseCommons reserves the right to modify or update this Refund Policy at any time without prior notice. We encourage customers to review the policy periodically to stay informed.